Terms of Service

Last updated: March 25, 2026

1. Acceptance of Terms

By accessing or using Pocket Social ("Service"), operated by Pocket Social LLC ("Company," "we," "us," or "our"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, do not use the Service.

2. Description of Service

Pocket Social is a social media management platform that enables businesses to:

Manage Multiple Pages: Efficiently manage multiple Facebook and Instagram business accounts
Content Publishing: Create, schedule, and publish content across multiple locations
Analytics and Insights: Access performance metrics and engagement analytics
Multi-Location Support: Specialized tools for businesses with multiple locations

3. Account Registration and Security

3.1 Account Creation

You must provide accurate and complete information during registration
You are responsible for maintaining the security of your account credentials
You must be at least 18 years old to use the Service
One person or legal entity may maintain only one account

3.2 Account Security

You are responsible for all activities under your account
Notify us immediately of any unauthorized use of your account
We reserve the right to suspend accounts showing signs of unauthorized access

4. Facebook and Instagram Integration

4.1 Social Media Account Connection

Permission Grant: You grant us permission to access and manage your Facebook and Instagram business accounts
Asset Ownership: You retain full ownership of your social media accounts and content
Permission Scope: We only access data necessary to provide our services
Revocation: You may revoke permissions at any time through Facebook/Instagram settings

4.2 Platform Policy Compliance

Your use of the Service must comply with Facebook Platform Policies and Instagram Terms
You are responsible for ensuring your content meets platform guidelines
We reserve the right to refuse service for policy-violating content

5. Acceptable Use Policy

5.1 Permitted Uses

Business Promotion: Promoting your legitimate business, products, or services
Customer Engagement: Engaging with your customers and community
Brand Management: Managing your brand presence across multiple locations
Content Creation: Creating and sharing valuable, relevant content

5.2 Prohibited Uses

You may not use the Service to:

Spam or Abuse: Send spam, unsolicited messages, or engage in abusive behavior
Illegal Content: Post illegal, harmful, threatening, or offensive content
Impersonation: Impersonate others or misrepresent your identity
Platform Violations: Violate Facebook, Instagram, or other platform policies
Unauthorized Access: Access accounts or data you don't own or have permission to access
System Abuse: Interfere with or disrupt the Service or its security measures

6. Content and Intellectual Property

6.1 Your Content

Ownership: You retain ownership of all content you create and post
License: You grant us a limited license to use your content to provide our services
Responsibility: You are responsible for ensuring you have rights to all content you post
Content Removal: You may delete your content at any time

6.2 Service Content

Platform Ownership: We own the Service platform, software, and related intellectual property
AI-Generated Content: Content generated by our AI tools is provided as-is for your use
Feedback: Feedback you provide about the Service may be used for improvement

7. Privacy and Data Protection

Privacy Policy: Your privacy is governed by our Privacy Policy
Data Security: We implement appropriate security measures to protect your data
Data Processing: We process your data only as necessary to provide our services
Data Retention: We retain data according to our Privacy Policy and legal requirements

8. Subscription and Billing

8.1 Subscription Plans

Plan Selection: Choose from available subscription plans based on your needs
Feature Access: Access to features depends on your selected plan
Plan Changes: You may upgrade or downgrade your plan at any time

8.2 Billing and Payment

Payment Processing: Payments are processed securely through third-party providers
Automatic Renewal: Subscriptions automatically renew unless cancelled
Refunds: Refunds are provided according to our refund policy
Price Changes: We may change prices with 30 days' notice

9. Service Availability and Support

9.1 Service Level

Availability: We strive for high service availability but do not guarantee 100% uptime
Maintenance: We may perform maintenance that temporarily affects service availability
Updates: We may update the Service to improve functionality and security

9.2 Customer Support

Support Channels: Support is available via email and in-platform messaging
Response Times: We aim to respond to support requests within 24 hours
Premium Support: Enhanced support may be available for higher-tier plans

10. Termination

10.1 Termination by You

Account Deletion: You may delete your account at any time
Subscription Cancellation: Cancel your subscription through your account settings
Data Removal: Upon termination, we will delete your data according to our Privacy Policy

10.2 Termination by Us

We may terminate or suspend your account if:

You violate these Terms or our policies
Your account shows signs of unauthorized access
You engage in fraudulent or illegal activity
Your payment method fails and remains unresolved

11. Disclaimers and Limitation of Liability

11.1 Service Disclaimer

As-Is Service: The Service is provided "as-is" without warranties of any kind
Third-Party Platforms: We are not responsible for actions or policies of Facebook, Instagram, or other platforms
Content Accuracy: We do not guarantee the accuracy of AI-generated content

11.2 Limitation of Liability

To the maximum extent permitted by law:

Our liability is limited to the amount paid for the Service in the 12 months preceding the claim
We are not liable for indirect, incidental, or consequential damages
We are not liable for loss of profits, data, or business opportunities

12. Indemnification

You agree to indemnify and hold us harmless from claims arising from:

Your use of the Service
Your content or violations of these Terms
Your violation of third-party rights
Your violation of platform policies

13. Changes to Terms

Updates: We may update these Terms periodically
Notification: Material changes will be communicated via email or platform notice
Acceptance: Continued use after changes constitutes acceptance
Rejection: If you do not agree to changes, you may terminate your account

14. Governing Law and Dispute Resolution

14.1 Governing Law

These Terms are governed by the laws of the State of Kansas, United States, without regard to conflict of law principles.

14.2 Dispute Resolution

Informal Resolution: We encourage informal resolution of disputes before formal proceedings
Jurisdiction: Any legal proceedings will be conducted in the State of Kansas
Arbitration: Disputes may be subject to binding arbitration as permitted by law

15. Contact Information

For questions about these Terms:

Email: support@pocketsocial.net
Legal: legal@pocketsocial.net
Address: 2340 Guilford Ln, Mission Hills, KS 66208

16. Facebook Platform Policy Compliance

Platform Integration: Our Service integrates with Facebook and Instagram through official APIs
Policy Adherence: We comply with Facebook Platform Policies and Instagram Terms
User Responsibility: You are responsible for ensuring your content complies with platform policies
Asset Control: You maintain full control and ownership of your social media assets
Data Usage: We use your social media data only to provide our services

17. Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and us regarding the Service. These Terms supersede all prior agreements and understandings.

These Terms of Service are designed to comply with Facebook Platform Policies, Instagram API Terms, and applicable consumer protection laws.